At Sybest we adhere to an agile and pragmatic system process to ensure development procedures are proper followed and encouraging the setting of short-term goals with short turnaround times, resulting in quality software developed more quickly. Sybest also provide critical advice to ensure a broader digital transformation perspective.
We analyze processes to ensure an appropriate platform/use case fit, taking into account the task volumes, underlying system change schedules, human/bot handovers and technical constraints. We identify inefficient processes, suggest improvements, and create a well-documented performance measurement plan so that ROI can be effectively communicated across the organization.
Enabling the Digital Workforce
Engaging with our clients
Our initial engagement with a client focuses on educating our clients on Process Automation, and Cognitive technologies as well as which processes lend themselves well to process automation.
reviewing client process
Your company could benefit from automation
Automation appears to be a transfer of tasks that humans do to the machines. However, in reality, automation is fundamentally changing the way the operations/ tasks are carried out in business environments,
- – Increase process efficiency
- – Improving customer experience
- – Optimizing the work force productivity
- – Product and service innoation
Selecting intelligent automation
If you’re interested in transforming the nature of work in your organization through automation, Sybest is here to guide you beyond robotic process automation (RPA) and point solutions. In some cases, we recommend a combination of powerful technologies like AI, RPA, and data access alongside established processes to work holistically, resulting in smarter systems and actionable data insights.
Employees can focus less on small tasks and more on customer service. As automation takes hold and previously mundane and time-consuming tasks are eliminated, staff members can turn their attention towards customer needs and revenue-generating activities. Consider a call center that automatically receives chat transcripts from customers when they initiate a chat.
Automated access to this kind of information allows them to handle phone calls quickly as they can immediately view any concerns raised in the chat dialog.
Integrate multiple systems together. Beyond customer service-centric integrations, there’s also the opportunity to automate various functions across departments and previously disparate systems. For example, some employee processes might require manual usage of finance or accounting systems, project management applications, and shipping/logistics.
By introducing BPA, companies that automate interconnected processes that take up a considerable amount of time and also can be error prone due to the perils of manual entry.
Assign tasks dynamically. With BPA, companies can setup various rules that send tasks to the right staff members at the right time. This approach can have a transformative effect on efficiency because employees receive only those tasks that match their skills, and work is more evenly distributed.
During slow periods, work can be dynamically shifted to other secondary tasks, or workers can be sent home early. More efficient staff members benefit the bottom line and can also improve morale and retention.